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Cancellation Policy

Please Read

Your credit card will be charged when you make a reservation.

In the unlikely event that we cancel a trip:

You will receive a full refund.

Cancellations due to weather:

Our trips run rain or shine unless dangerous conditions exist. If you decide not to partake in your scheduled trip with us due to the weather forecast or because it is raining where ever you may be, the refund policies below will apply. If you are at our location, on time for your trip and it is steadily raining more heavily than a drizzle we will happily refund your trip if you do not want to go. You must be at our location at the time of your trip. Our weather is often completely different from even just 10 miles away.

A Word About Refund Requests:

We are a small company in remote Alaska with only 100 days in the year to make our living.

We have one of the most generous Cancellation Policies around; however, we do not issue refunds for last minute cancellations, changes or late arrivals.  It will simply be too late for us to fill the spaces that we have set aside for you.  Thus, we do not issue refunds for no-shows, changes or cancellations within 24 hours of the trip start time.

This applies to, but is not limited to unforeseen circumstances such as unexpected illness, road construction, getting lost or any number of events that could happen.  

We cannot wait for late arrivals as this is unfair to our guests that are on time for their tour. If you arrive late you may miss your trip even if that group has not departed yet.  This is because even though you are there, your checking in and getting ready will delay the rest of the group. 

Late arrivals who miss their trips will be considered a no-show and will not get a refund for any reason.  

Late arrivals will also not be rescheduled to another trip without booking and paying for another tour. 

We pride ourselves on our professionalism, excellent customer service, and the best tours on the Matanuska Glacier.  All we ask is that you show up on time for your tour.  

We strongly recommend travel insurance to cover you in the event of an unexpected delay.

Cancellation and Refund details for specific trips: