Please read
Your credit card will be charged when you make a reservation.
In the unlikely event that we cancel a trip
You will receive a full refund.
Cancellations due to weather
Our trips run rain or shine unless dangerous conditions exist. If you decide not to partake in your scheduled trip with us due to the weather forecast or because it is raining where ever you may be, the refund policies below will apply. If you are at our location, on time for your trip and it is steadily raining more heavily than a drizzle we will happily refund your trip if you do not want to go. You must be at our location at the time of your trip. Our weather is often completely different from even just 10 miles away.
A word about refund requests
We are a small company in remote Alaska with only 100 days in the year to make our living.
We have one of the most generous Cancellation Policies around; however, we do not issue refunds for last minute cancellations, changes or late arrivals. It will simply be too late for us to fill the spaces that we have set aside for you. Thus, we do not issue refunds for no-shows, changes or cancellations within 24 hours of the trip start time.
This applies to, but is not limited to unforeseen circumstances such as unexpected illness, road construction, getting lost or any number of events that could happen.
We cannot wait for late arrivals as this is unfair to our guests that are on time for their tour. If you arrive late you may miss your trip even if that group has not departed yet. This is because even though you are there, your checking in and getting ready will delay the rest of the group.
Late arrivals who miss their trips will be considered a no-show and will not get a refund for any reason.
Late arrivals will also not be rescheduled to another trip without booking and paying for another tour.
We pride ourselves on our professionalism, excellent customer service, and the best tours on the Matanuska Glacier. All we ask is that you show up on time for your tour.
We strongly recommend travel insurance to cover you in the event of an unexpected delay.
Cancellation and Refund details for specific trips
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The following applies to tours that are not Private, Helicopter or Group.
We’re more than happy to give you a full refund for cancellations with 48 hours or more notice. If you cancel with 24-48 hours notice, you will receive a 50% refund. There is no refund for cancellations with less than 24 hours notice or no-shows. Please see the information on refund requests below.
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The following applies to tours that are not a Private Group.
We’re more than happy to give you a full refund for cancellations with 48 hours or more notice. If you cancel with 24-48 hours notice, you will receive a 50% refund. There is no refund for cancellations with less than 24 hours notice or no-shows. Please see the information on refund requests below.
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Private Tours require a 7-day notice for a full refund. 50% refund will be applied for cancellations with at least 48 hours notice.
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We’re more than happy to give you a full refund for cancellations with 7 days or more notice. There are no refunds for cancellations within 7 days of reservation date.
Helicopter operations are weather dependent. Exact schedules and routes may be adjusted at any time for safety reasons. It is possible that your return to our Base from helicopter adventures or our remote camp could be delayed. We are not responsible for any additional costs which you may incur due to these changes.
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We’re more than happy to give you a full refund, minus $200 of your deposit, for cancellations with 7 days or more notice. There are no refunds for cancellations within 7 days of reservation date.
The $200 withheld from your deposit is not transferable.
If you book a Glacier Overnight for your family with children under 14 years we will make the camp exclusively for your group. With this is mind, we cannot offer refunds with less than 21 days notice for any reason. Please understand that we have blocked out the entire camp for your group and it would be very difficult to fill that night.
Helicopter operations are weather dependent. Exact schedules and routes may be adjusted at any time for safety reasons. It is possible that your return to our Base from helicopter adventures or our remote camp could be delayed. We are not responsible for any additional costs which you may incur due to these changes.
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We’re more than happy to give you a full refund for cancellations with 7 days or more notice. There are no refunds for cancellations within 7 days of reservation date.