Your credit card will be charged when you make a reservation.
In the unlikely event that we cancel a trip:
You will receive a full refund.
If you cancel a MICA Guides / Glacier View Adventures trip for any reason:
We’re more than happy to give you a full refund for cancellations with 48 hours or more notice. If you cancel with 24-48 hours notice, you will receive a 50% refund. There is no refund for cancellations with less than 24 hours notice or no-shows. Please see the information on refund requests below.
Private Tours require a 72-hour notice for a full refund. 50% refund will be applied for cancellations between 48-72 hours.
If you cancel a Matanuska Glacier Helicopters trip for any reason:
We’re more than happy to give you a full refund for cancellations with 7 days or more notice. There are no refunds for cancellations within 7 days of reservation date.
Cancellations due to weather:
Our trips run rain or shine unless dangerous conditions exist. If you decide not to partake in your scheduled trip with us due to the weather forecast or because it is raining where ever you may be, the refund policies above will apply. If you are at our location, on time for your trip and it is steadily raining more heavily than a drizzle we will happily refund your trip if you do not want to go. You must be at our location at the time of your trip. Our weather is often completely different from even just 10 miles away.
A Word About Refund Requests:
We are a small company in remote Alaska with only 100 days in the year to make our living.
We have one of the most generous Cancellation Policies around; however, we do not issue refunds for last minute cancellations or changes. It will simply be too late for us to fill the spaces that we have set aside for you. Thus, we do not issue refunds for no-shows, changes or cancellations within 24 hours of the trip start time.
This applies to but is not limited to unforeseen circumstances such as unexpected illness, road construction and getting lost en route.
We cannot wait for late arrivals. Late arrivals who miss their trips will be considered a no-show.
We strongly recommend travel insurance to cover you in the event of an unexpected cancellation.